Privacy Policy

AquaClean Carolina, LLC (“AquaClean Carolina,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, contact us, or use our services.

This Privacy Policy applies to www.aquacleancarolina.com and any related websites, pages, forms, and online services we operate (collectively, the “Site”). By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

When you contact us, request a quote, book a service, or submit a form, we may collect:

• Name
• Email address
• Phone number
• Service address / property address
• City / ZIP code
• Details about the service requested (pool cleaning, hot tub cleaning, pressure washing, etc.)
• Photos or files you choose to send us
• Any message or notes you provide

B. Payment Information

If you make a payment through our Site or through a payment link, your payment information may be processed by a third-party payment processor, including Stripe. We do not store full payment card numbers on our servers.

C. Automatically Collected Information

When you visit the Site, we may automatically collect certain technical data, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Date/time of visit

This information helps us improve our website performance, user experience, and services.

D. Cookies and Similar Technologies

We may use cookies, pixels, and similar tracking technologies to:

• Remember preferences
• Improve website functionality
• Understand how visitors use our Site
• Measure marketing and ad performance

You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site function.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quote requests
• Schedule and provide services
• Communicate with you about appointments, estimates, invoices, and service updates
• Send customer support messages
• Process payments (through third-party providers, including Stripe)
• Improve our website, services, and customer experience
• Monitor and analyze website traffic and usage
• Send promotional emails or text messages (only where permitted by law and subject to your preferences)
• Protect against fraud, unauthorized access, or misuse
• Comply with legal obligations

3. How We Share Information

We do not sell your personal information.

We may share your information in the following situations:

A. Service Providers

We may share information with trusted third-party vendors who help us operate our business and website, such as:

• Website hosting providers
• Form/CRM systems
• Scheduling or invoicing platforms
• Payment processors (including Stripe)
• Email or SMS communication tools
• Analytics providers

These providers may only use your information to perform services for us or on our behalf.

B. Legal Compliance / Protection

We may disclose information if required to do so by law, subpoena, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Protect customer safety
• Investigate fraud or security issues

C. Business Transfers

If AquaClean Carolina, LLC is involved in a merger, acquisition, sale of assets, or business restructuring, your information may be transferred as part of that transaction.

4. Text Messages, Calls, and Email Communications

If you provide your phone number or email address, you may receive communications from us related to:

• Quotes and estimates
• Appointment confirmations and reminders
• Service updates
• Billing and invoices
• Customer support

If you opt in to marketing communications, you may also receive promotional messages. You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Replying “STOP” to text messages (where applicable)
• Contacting us directly by phone

SMS consent or phone numbers provided for text messaging will not be shared with third parties for their own marketing purposes.

5. Third-Party Tools and Links

Our Site may contain links to third-party websites, plugins, or services (for example, payment processors, social media platforms, or review sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing your information.

6. Analytics and Advertising

We may use third-party analytics or advertising tools (such as Google Analytics, Meta Pixel, or similar tools) to better understand website traffic and improve our marketing.

These tools may collect information about your interaction with our Site and may use cookies or similar technologies. You can manage certain ad preferences through your browser or device settings and through third-party opt-out tools where available.

We may use remarketing/retargeting ads to show relevant ads to people who have previously visited our Site.

7. Data Retention

We retain personal information only as long as necessary for business, legal, accounting, or operational purposes, including:

• Providing services
• Maintaining records
• Handling disputes
• Enforcing agreements
• Complying with legal obligations

When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain privacy rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal/business exceptions)
• Opt out of marketing communications

To make a privacy request, contact us using the contact information below. We may need to verify your identity before processing certain requests.

10. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) setting. Because there is not a consistent industry standard for responding to DNT signals, our Site may not respond to all DNT browser signals at this time.

11. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Changes become effective when posted on this page unless otherwise stated.

13. Contact Us

AquaClean Carolina, LLC
info@aquacleancarolina.com